Guy C Gfv

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Verified Reviewer
| map-marker Altamonte Springs, Florida

I went into Wawa looking forward to my free Latte I got through Wawa's reward system. I ordered my Latte (never had one at Wawa before) and presented my coupon to the clerk who misrepresented himself

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I went into Wawa looking forward to my free Latte I got through Wawa's reward system. I ordered my Latte (never had one at Wawa before) and presented my coupon to the clerk who misrepresented himself as the manager (Irving).

Irving immediately accused me of scamming Wawa. He said I was a thief who printed this certificate multiple times essentially accusing me of being a grifter. It was all very embarrassing. When I asked Irving to honor the coupon he became very angry.

I thought Irving was going to attack me!!! His fist was balled up and he screamed at me to leave the store or else! I was felt as though I was discriminated against (age/race).

Wawa you owe me an apology and a Latte. As of this date and time I have yet to hear from them.

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Loss:
$4
Pros:
  • Cheap gas
Cons:
  • Dangerous employees

Preferred solution: Apology

User's recommendation: If you are elderly, be careful when you enter a Wawa their employees are very dangerous.

1 comment
Guest

The register is able to tell that you used the coupon before. Multiple copies are not accepted.

JJ A Day
map-marker West Conshohocken, Pennsylvania

Wrong change back.

I purchased breakfast that came out to $5.18. I gave the cashier $10 bill. She asked did I have change and I did not, so I asked would you like me to use my card. She said no. I grabbed and left since running late to work. When I got into the car, I see she gave me back $4. She took my change! If she did not have change I would have kindly used my card. It's the principle.
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Loss:
$1

Preferred solution: Apology

User's recommendation: Have change or allow customers to use their card.

Anonymous
map-marker Winter Garden, Florida

Did not get paid

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I did not get paid and could not get ahold of customer service and its been 2 weeks now so I should have got direct deposit
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User's recommendation: Go shop/work somewhere else

Fabiana V
map-marker Philadelphia, Pennsylvania

Tries to do too much

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Wawa has been desperate to compete against their competitors. They have been trying to do too much and have been lacking in quality and care for their hardworking associates.
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Pros:
  • Convenient
Cons:
  • Everything else

Preferred solution: Let the company propose a solution

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Medford, New Jersey

Never received items purchased

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Wawa - Never received items purchased
Wawa - Never received items purchased - Image 2
Wawa - Never received items purchased - Image 3
I Ordered a delivery order on Dec 26th. Used a Wawa gift card. It took the balance off the card and the delivery never showed up. This is unacceptable. I paid for something I never received. Additionally app keeps showing an error. Ive attached images of both
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Pros:
  • Choices
Anonymous
map-marker Philadelphia, Pennsylvania

Rude and honorary of clerk

I have been going to Wawa almost everyday since 1904

Today I was purchasing a sandwich and I needed matches for my other purchase (she) clerk >refuse to give matches to me she actually sat the whole box of matches closer to the edge of the counter this girl's mother took up for her and we had an exchange of words I asked the clerk on the other side for the matches and he immediately went over and gave me the matches this clerk is new at Wawa's I go into wawa soften I know the clerks by face most of the clerks know me by face and reach for my purchase right away while I am coming into the store if this clerk is rude to me she'll be rude to other people time 1:45 pm today

Ps. She did not bother to give me a receipt either

J.Alex in glenside store

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User's recommendation: Be aware of this girl clerk

Storm R Xdo

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Verified Reviewer
| map-marker Lanham, Maryland

Don't never have anything

I go to to Wawa in lanham I know it a new store but I go in every day to order food and drinks and they say don't have it and I think with a store you need to make sure they have what they need
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Loss:
$40
Cons:
  • Cashiers do not know what they are doing

Preferred solution: Refund

User's recommendation: Order more shipping

Anonymous
map-marker Middle, New Jersey

Order filled wrong

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I ordered a bagel with cream cheese and a regular bagel . My order was #820 . Paid in app. The store was cape May courthouse Middletownship Nj 08210. The order came with both bagels plain. The order was 1.24 for the cream cheese over double the bagel price. I ended up putting cream cheese on when I got home.
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Loss:
$1

Preferred solution: Price reduction

Tom D Wvq
map-marker Philadelphia, Pennsylvania

App not working

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Cannot access money I have on the app...The app doesnt work and if you have money on it you may not be able to use it!!!You may not be able to use your money The link for the call dead ends and you never reach customer service. The number on the internet for customer service just hangs up as soon as you hit dial
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Loss:
$40

Preferred solution: Let the company propose a solution

Sensational B

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Verified Reviewer
| map-marker Westminster, Maryland

Management issue

Hello, my name is Sensational Brown Im a former employee at Wawa at 805 Leidy Road Westminster, MD 21157

I had an issue with the general manager there named Mike Sherman.

On March 29 (Tuesday) 2022. I was scheduled 6am to 1pm.

I asked if I could leave an hour earlier because I had totaled my car Sunday night and my ride that was supposed to pick me up was only able to get me at 12pm. I asked a manager, Rachel, first and she said yes, that manager later came back and told me that Mike Sherman told her that I couldnt leave. I went and asked him directly why I couldnt and explained my situation. He told me he doesnt care and that he cares more about his job than worrying about how Ill get home, threatened to write me up and then later pulled me and the manager Rachel into the break room to yell at us and excused me of trying to turn his employees against him.

He told me I wasnt allowed to talk to any of my coworkers, I was only there to work and I couldnt talk about anything unless it had something to do with a task. He was super rude and unprofessional to the point I could no longer work there.

Hes known to be very rude to everyone something needs to be done.

Thank you,

Sensational

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Bill J Beb
map-marker Tampa, Florida

Tried to get gas on three different pumps and manager just said it is what is is horrible customer service and you really need to train your managers and employees when a pump is out or having problem

You really need to train your employees and managers proper communication and need to train them to put labels on pumps that are put instead of saying well we did charge you for gas very poor customer service well go to another gas station up the street Best Regards Bill
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Loss:
$90
Cons:
  • Horrible customer service

Preferred solution: My money back if they charged me for 90 worth of gas

User's recommendation: Necer

Radha Pjj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Tampa, Florida

Poor customer service

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Wawa - Poor customer service
I paid at register for.gas with bank card went to pump gas and pump wouldn't work went back inside and asked what was going on girl named stacy said something went wrong and I would have to pay again I asked about my first payment and she said oh they will send it back to you in 72 hrs but couldn't tell me what she did to cause me to have to pay for gas twice said pay again or leave I will never use wawa again and will tell all my friends what lousy customer service they have also tried to call corporate office to complain and they hung up in the middle of me explaining what happened
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Cons:
  • Poor customer service

User's recommendation: Buy gas somewhere else

Anonymous
map-marker Philadelphia, Pennsylvania

No coffee and no breakfast sandwiches at 7.00am how is that possible

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Store #8013 aramingo & Huntington sts the night crew does nothing to help morning crew filthy but the morning crew does nothing to help them self ... No coffee at 7am& no breakfast sandwiches!!!

How is that possible and the coffee bar is nasty,do you even look in the bottom of the milk storage box there's( mold )Friday April 22,2022.and the Spanish lady manager sorry I don't know her name she doesn't wear a name tag,all she does in the morning is fix the candy every morning!

But the lines are all the way in the back, no breakfast no coffee but she fixes candy.please help this was a nice wawa . Thanks for your time.

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Preferred solution: Let the company propose a solution

User's recommendation: Good luck

Anonymous
map-marker Flemington, New Jersey

Safety

Just experienced the stupidity of a Wawa employee smoking a cigarette while pumping gas at the Flemington NJ Wawa gas station. As a fire chief, I know how unsafe this was so I corrected this on the spot, not allowing the employee to pump my gas, turning him around to immediately leave the area to extinguish his precious cigarette. Folks, not sure if you guys read these complaints but before someone gets hurt or kills their-self or someone else I would advise each location to take a safety stand down and brief the NO SMOKING policy around fueling stations
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Cons:
  • Fire
Anonymous
map-marker Philadelphia, Pennsylvania

I brought a hoagie from the wawa on Tulip and aramingo near harbinson I’ve been pooping and throwing up all night now I’m nauseous I thought maybe this time would be different but no it wasn’t from th

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The hoagie was sloppy tomatoes soggy lettuce was half brown no I shouldnt have eaten it but I was being lazy did wanna cook Im not sure if its the time of day or night you go but every time Ive eaten from this wawa Ive regretted it the slushes are fine but Im done with food from wawa goodbye as a customer that for some reason wawa food makes me disappointed every time I eat it
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User's recommendation: Cook at home

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